Send & Receive Money Safely with Pockit

At Pockit, we're committed to keeping your money safe. That's why we've implemented additional security measures when you transfer money to your Pockit account. Here's what you need to know:

Why do we need you to confirm your transfer to Pockit?

When you initiate a transfer to your Pockit account, we may hold the transfer and contact you for confirmation. This extra step is crucial:

• It ensures you're not being defrauded
• It allows you to confirm that you indeed want to make this transfer
• It allows you to decide what you want us to do next

Why are we doing this?

This additional security measure is part of our commitment to protect you from Authorised Push Payment (APP) fraud. APP fraud occurs when criminals trick people into willingly transferring money to accounts controlled by the fraudsters. This type of fraud has become increasingly common in the UK, with losses amounting to millions of pounds each year.

To combat this, financial institutions, including Pockit, are implementing extra protective measures to safeguard consumers from such scams. APP fraud can have devastating financial impacts, so we are taking proactive steps to protect you.

For more information on how other banks are addressing APP fraud, you can refer to Barclays’ fraud prevention tips, Lloyds Bank’s fraud advice, and HSBC’s security center.

What do you need to do to complete your transfer to Pockit?

When you initiate a transfer to a Pockit account, we may hold the transfer and contact you to confirm a thing or two. This extra step is very important because:

• it confirms you're not being scammed
• it confirms that you yourself really want to make this transfer
• it gives you the chance to decide what you want us to do next

Please note: It's crucial to read our email and follow the instructions carefully. We will never ask you to share sensitive information like your PIN or full password via email.

What happens if you don't do anything?

Your action is required to complete the transfer. If we don't hear from you within 24 hours of sending our confirmation request:

• We will return the funds to the originating account
• The transfer to your Pockit account will not be completed

This policy ensures that no unauthorised transfers are processed, even if a fraudster gains access to your account information.

Remember, at Pockit, your financial security is our top priority. We can help protect your money from fraudsters by working together and staying vigilant.

Who is Pockit?

Pockit was founded in 2014 with a mission to make banking work for 25 million hardworking people across the UK. Pockit's no-fuss prepaid account offers to its 900,000+ customers everything you’d expect from a regular bank, like contactless Mastercard® with Apple and Google Pay, cashback, domestic and international transfers, direct debits, the ability to pay in with cash at “virtual” branches, and more:

• Income Advance — a microloan facility that allows access to funds before payday
• Credit builder — build or rebuild credit history and access a personal loan, BNPL and other credit products.
• Purchase protection — section 75 level of protection on purchases made via the Pockit card

Can I speak with someone at Pockit regarding this transfer?

Absolutely! Send us an email to [email protected]

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